Terms of Service

Service overview

Sentinel provides analytics, attribution, alerting, automation, and integration tooling for merchants and agencies. By using Sentinel, you agree to use the service only for lawful business purposes and in compliance with platform policies that apply to your connected accounts.

Customer responsibilities

• You are responsible for the accuracy of the data, credentials, and integrations you connect to Sentinel.
• You are responsible for maintaining any required website disclosures, consent flows, and compliance notices related to tracking or cookies.
• You are responsible for ensuring your use of Sentinel complies with Shopify, Meta, Guesty, and other platform terms that apply to your account.

Access and credentials

You authorize Sentinel to store and use access credentials and webhook secrets needed to operate connected integrations on your behalf. You may disconnect integrations at any time, but historical data already processed by Sentinel may remain in reports unless separately deleted.

Attribution and analytics

Sentinel reports attribution and performance using available tracking, order, and booking data. Reporting is best-effort and depends on the quality and completeness of incoming platform data. Sentinel does not guarantee that attribution outputs will exactly match third-party platform-reported results.

Availability and support

Sentinel may update, improve, or modify service behavior over time. We may temporarily suspend access for maintenance, security, or abuse prevention. Support is provided through the agency or support channel associated with your Sentinel account.

Limitation of liability

To the maximum extent permitted by law, Sentinel is provided on an “as available” basis. Sentinel is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service, platform outages, integration failures, or attribution discrepancies.

Termination

You may stop using Sentinel at any time by disconnecting integrations and ceasing use of the service. Sentinel may suspend or terminate access for misuse, abuse, security risk, unpaid service obligations, or violation of applicable platform terms.

Contact

Questions about these terms should be directed to the Sentinel support channel provided during onboarding or inside the app.