We're here to help. Reach out and we'll get back to you quickly.
For account issues, billing questions, or any technical problems, email us directly. We typically respond within 1 business day.
Email colton@roirockstars.comNew to Sentinel? Log in to the app and connect your first platform — the setup wizard will walk you through it.
Open the App →Sentinel supports Meta (Facebook/Instagram), Google Ads, TikTok Ads, AppLovin, Shopify revenue, and blended attribution sources. More platforms are added regularly.
Sentinel uses Shopify's official OAuth flow to request read-only access to your orders and revenue data. We never modify your store, products, or orders.
Yes. All platform credentials are encrypted at rest using AES-128 Fernet encryption. Passwords are hashed with bcrypt and never stored in plain text. All data is transmitted over HTTPS.
Go to the Integrations section in the app, find the platform you want to disconnect, and click "Disconnect." This immediately removes the stored credentials.
Email us at colton@roirockstars.com with your account email and we'll permanently delete your account and all associated data within 5 business days.
Sentinel requests read-only access to orders and analytics data. We do not request write permissions, and cannot modify your store in any way.
Alerts can be delivered via Slack (connect a workspace) or email. You can configure alert thresholds per metric and per platform from the Alerts section of the app.